Delighted to learn of Walmart's deal with Marc Lore. Exactly the medicine needed to shift a pathetic web presence from liability to winning tactic. Given that smart move, now it's time to make a parallel investment. Walmart must make concerted efforts to identify exceptional talents in their workforce and parley their skills in a way that demonstrates to all employees the rewards of working smart. I discovered one of those talents in the Hinsdale, NH tire and lube department today. There's a guy named Gary Cohen whose skills in dealing with a surly old man (me) are extraordinary. He did it by keeping his cool in the presence of associates and customers and taking personal responsibility and action a step at a time while paying attention to both the customer and the interests of the store.
When I went in to schedule an oil change and was told there would be a 5-6 hour wait and they wouldn't hold my spot if I wasn't there when they called my ticket.
I believe I contributed to the firing of one Walmart floor manger with a letter I wrote and Walmart's website transgressions deserve a few lawsuits. But this guy Gary Cohen convinces me that the company has excellent material. Pay attention to him and learn from him. Walmart will need Gary's thinking-in-motion skills a thousand times over once Mr. Lore gets rolling.
Walmart Tires Auto Parts is a US Car Repair based in Hinsdale, Vermont. Walmart Tires Auto Parts is located at 724 Brattleboro Rd, Hinsdale, NH 03451, USA.
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